Privacy Policy

1. Introduction

CLEENLY ("we," "our," or "us") operates a house cleaning booking platform serving Seattle and the Greater Eastside. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website (cleenly.com) and services.

By using CLEENLY, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our services.

2. Information We Collect

Information You Provide

When you use CLEENLY, you may provide us with:

• Contact Information: Name, email address, phone number
• Service Address: The address where cleaning will be performed
• Access Instructions: How to enter your home (lockbox codes, door codes, special instructions)
• Payment Information: Credit card or payment method details (processed securely by Stripe)
• Communications: Messages you send us or your cleaner through our platform
• Preferences: Cleaning preferences, special requests, pet information
• Account Information: If you create an account, your login credentials

Information Collected Automatically

When you visit our website, we automatically collect:

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent, clicks, referral source
• IP Address: Used to determine approximate location for service area verification
• Cookies: Small files stored on your device to improve your experience (see Cookies section)

Information from Third Parties

We may receive information from:

• Payment Processors: Transaction confirmations from Stripe
• Background Check Services: For cleaners joining our platform (not for customers)
• Analytics Providers: Aggregated usage statistics

3. How We Use Your Information

We use your information to:

• Provide Services: Process bookings, match you with cleaners, facilitate cleaning appointments
• Communicate: Send booking confirmations, reminders, updates, and respond to inquiries
• Process Payments: Charge for services and process refunds when applicable
• Improve Our Platform: Analyze usage patterns to improve features and user experience
• Safety and Security: Verify identities, prevent fraud, ensure platform safety
• Legal Compliance: Meet legal obligations and respond to lawful requests
• Marketing: Send promotional emails (only with your consent, and you can opt out anytime)

4. Information Sharing

We share your information only in these circumstances:

With Your Cleaner

We share your name, service address, access instructions, and cleaning preferences with the cleaner assigned to your booking. This is necessary to provide the service.

With Service Providers

We use third-party services to operate our platform:

• Stripe: Payment processing
• Supabase: Database hosting
• Vercel: Website hosting
• Google: Analytics and maps
• Email service providers: Sending notifications

These providers access only the information needed to perform their services and are bound by confidentiality agreements.

For Legal Reasons

We may disclose information if required by law, court order, or government request, or to protect our rights, safety, or property.

Business Transfers

If CLEENLY is acquired or merged, your information may be transferred to the new owner. We will notify you before this happens.

With Your Consent

We may share information for other purposes if you give us explicit consent.

5. Data Retention

We retain your information for as long as necessary to provide services and fulfill the purposes described in this policy:

• Account Information: Kept while your account is active, deleted within 30 days of account deletion request
• Booking History: Retained for 3 years for customer service and legal purposes
• Payment Records: Retained for 7 years as required by financial regulations
• Communications: Retained for 2 years
• Automatically Collected Data: Retained for 1 year

You can request deletion of your data at any time (see Your Rights section).

6. Data Security

We take reasonable measures to protect your information:

• Encryption: All data transmitted between your browser and our servers is encrypted using TLS/SSL
• Secure Storage: Data is stored on secure servers with access controls
• Payment Security: Payment information is processed by Stripe (PCI-DSS compliant) and never stored on our servers
• Access Controls: Only authorized personnel can access personal data, and only when necessary
• Regular Reviews: We regularly review our security practices

No system is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your account has been compromised, contact us immediately at hello@cleenly.com.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request your data in a portable format
• Opt-Out: Opt out of marketing communications at any time
• Restriction: Request we limit how we use your data

To exercise any of these rights, email us at hello@cleenly.com with "Privacy Request" in the subject line. We will respond within 30 days.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request what personal information we collect, use, and disclose
• Right to Delete: You can request deletion of your personal information
• Right to Opt-Out of Sale: We do not sell personal information, so this does not apply
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To make a CCPA request, email hello@cleenly.com with "CCPA Request" in the subject line. We may need to verify your identity before processing your request.

California residents may also designate an authorized agent to make requests on their behalf.

9. Cookies and Tracking

We use cookies and similar technologies to:

• Essential Cookies: Enable core functionality (logging in, processing bookings)
• Analytics Cookies: Understand how visitors use our site (Google Analytics)
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling cookies may affect some features of our website.

We do not respond to "Do Not Track" signals because there is no industry standard for this yet. However, you can opt out of analytics tracking by using browser extensions or privacy tools.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any personal information.

11. Children's Privacy

CLEENLY is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at hello@cleenly.com and we will delete it.

12. International Users

CLEENLY operates in the United States. If you are accessing our services from outside the US, your information will be transferred to and processed in the United States. By using CLEENLY, you consent to this transfer.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the new policy on this page
• Updating the "Last Updated" date
• Sending an email notification for material changes

Your continued use of CLEENLY after changes indicates acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us: